Refund and Returns Policy

1. General Policy

At Nebulago we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or alteration will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Perishable goods
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

4. Refunds

4.1. Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

The refund will include the product price and any applicable taxes. Original shipping charges are non‑refundable unless the return is due to an error on our part.

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified time frame.
• Return items in their original condition and packaging.
• Cover any additional shipping costs for returns not caused by our error.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. Nebulago reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not provided